Privacy Policy
WHO COLLECTS & USES YOUR PERSONAL INFORMATION?
We, VisionEdge, act as the “data controller”, which means that we determine “why” and “how” your personal information is collected and used. We are a China-based corporation, located in the heart of Shanghai,
To be able to deliver our products and services to you, we need to share your personal information with approved partners who generally act as our “data processors”. All are bound by an obligation to implement appropriate security measures to protect personal data in their possession, and are bound by a strict confidentiality agreement and specific contractual terms on “how” and “when” they are allowed to use your personal information on our behalf.
Please be aware that certain approved partners, such as our franchisees and licensees or social media, could also determine “why” and “how” your personal information is used. They have their own privacy and cookies policies, so remember that the personal information you give them will be subject to their rules and not ours.
Your local legislation may not refer to the terms “data controller” or “data processor”, but respectively to terms such as “data user”, “owner”, “business”, “responsible party”, etc., and as “data intermediary”, “operator”, etc. In order to understand our role, please note that we, Gucci, are the entity who decides on the methods and purposes of the processing of your personal information by determining “why” and “how” your personal information is collected and used. Our “data processors” are entities who use your personal information on our behalf by receiving instructions from us on “how” and “when” they are allowed to use it.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at https://www.visionedge.com.cn
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We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
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We collect your email address when you sign up to receive VisionEdge News.
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If you register for a VisionEdge account, we collect your name, email address, password, country and additional data regarding your favourite designers and your marketing preferences.
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When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
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We collect and process data about your browsing on www.visionedge.com.cn, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
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If you are a customer of www.visionedge.com.cn, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
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If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.
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When you use the App version of our website, we will ask for your consent to collect personal data from you in order to send you brief messages, "push notifications" about products and services that we believe may be of interest to you. With your consent, we will also collect data regarding your use of the App and your IP address, in order to improve our service to you. You can disable push notification at any time by updating the App settings in your mobile device.
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If you subscribe to VisionEdge magazine, we will collect and process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the subscription. You have the option to provide us with your birth day and month and to subscribe to our marketing communications and those from our partners.
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When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.
WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
When you interact with us, either online or in person, you may share with us your personal information when:
A. You buy a product or subscribe to a service;
B. You create a Gucci profile, join our loyalty scheme, participate in a contest, join a reward program or link your social media account to your Gucci profile;
C. You subscribe to our newsletter;
D. You interact with us or seek advice and share personal information through our websites, our social media pages, our sales associates in a store, at a trade show, at events or through our customer services;
E. You use your device to browse activity across different websites:
F. A personal shopper, or any other agent acting on your behalf interacts with us in particular to buy a product or subscribe to a service for you;
G. Your information is shared with us by our approved partners, with your prior consent where required.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect and process your personal data for the following purposes:
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When you purchase a product from www.visionedge.com.cn we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
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When you visit www.visionedge.com.cn, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
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When you visit www.visionedge.com.cn, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
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We also collect data about your use of www.visionedge.com.cn by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy.
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When you register on www.visionedge.com.cn, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favorite designers. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
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When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
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If you have purchased from www.visionedge.com.cn, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences on www.visionedge.com.cn or by contacting our Customer Care team.
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We process contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and the internet advertising of our website and/or products sold thereon to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising.
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When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.
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When you use the App version of our website, we will collect data regarding your use of the App and your IP address, in order to send you push notifications about products and services that we believe may be of interest to you.
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When you subscribe to VisionEdge magazine, we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the magazine. You have the option to provide us with your birth day and month and to subscribe to marketing communications and those from our partners. If you have any questions regarding this use of your data, please contact the VisionEdge privacy team via privacy@visionedge.com.cn
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If you use the services of VisionEdge Concierge, we will share the specific contact details you provide with the brand whose product you have asked us to help you find. For example, if you have asked about a specific dress, we will pass this information to the designer along with your name, email address, phone number (if given) and any other relevant information included in your inquiry such as dress size.
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When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.
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We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications.