FREQUENTLY ASKED QUESTIONS
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Register an account with us, You'll enjoy the following benefits.
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Track your orders and view purchases
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Request an exchange or return directly from your account
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Add pieces you love to your Wish list
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Save your address and contact details so you'll benefit from quicker purchase in the future
HOW DO I RESET MY PASSWORD?
If you've forgotten your password, request a link to reset it or Follow the "Forgotten Password" instructions on Log In Page.
WHICH PAYMENT METHOD DO WE ACCPET?
We(VisionEdge) accept Visa, MasterCard, AmericanExpress, JCB, China UnionPay.
You can also choose to pay with PayPal. When selecting this option at check-out, You'll be redirected
to PayPal website to complete your purchase before returning to VisionEdge.
WHICH CURRENCIES CAN I SHOP IN VISIONEDGE?
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.
WHEN MY CARD WILL BE CHARGED?
If you pay by debit card and PayPal, VisionEdge will take payment at the point your order is placed on our site.If you pay by credit card, Payment is usually taken once your order is ready for shipping.
HOW MUCH WILL BE CHARGED FOR SHIPPING?
Depending on shipping service selected, Order placed on VisionEdge can be delivered every day of the week. Shipping cost will vary depending on service selected.
HOW CAN I TRACK THE STATUS OF SHIPPING?
Our delivery time starts from the moment an order is accepted includes 24-hour period where your purchase item(s) will be processed and dispatched.
Once we receive your order, You'll receive an Email with your tracking information that allows you follow its progress.
Purchase Processing Times
Before we dispatch your purchases, We may need take time to verify your details with card issuer. We'll try our best to keep delays a minimum.
WHEN WILL I RECEIVE MY ITEM?
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.
RETURNING YOUR PURCHASE
As soon as you've decided to exchange or return, Please let us know. You have 14 days from the day your received your order.
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Sign into your account under My Order, select your purchased item(s) you would like to return
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Click on Exchange/Return button and choose the reason for return. If you'd like to exchange, Please choose your preferred size or colour.
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Check the box to agree with our Return Policy, We'll send you an Email with return instruction.
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Make sure you leave your package open, So our Express man can check out item(s) when pick it up.
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Book your free shipping collection.
RECEIVING YOUR REFUND
Receiving your refund will back to your original payment method.
Custom duties are non-refundable through VisionEdge. Sales tax would not be applicable to you. In general, We'll not impose sales tax on you.